Frequently asked questions
Everything customers ask us on WhatsApp, answered in one place.
Which areas do you deliver to?
All of Hosur town plus nearby areas within a 9 km road radius of our hub. Drop your map pin at checkout — we confirm eligibility and show your exact delivery fee before you pay.
What are the delivery slots?
Two fixed morning slots every day: 7–9 AM and 9–11 AM. Order by 9 PM the previous night for next-morning delivery.
What are the delivery charges?
Based on distance from our hub — shown live at checkout once you drop your pin. Delivery is free on baskets above ₹500.
Is Cash on Delivery available?
Yes! COD is our default payment method across all serviceable areas. Online payment via UPI/cards is also available at checkout.
How do coupons and reward codes work?
Enter the code in the coupon box at checkout. Discount applies instantly. Loyalty (LOY-…) and referral (REF-…) codes are single-use, personal reward coupons tied to your orders.
How do loyalty rewards work?
Every delivered order earns you a LOY coupon worth about 2% of your basket — usable on your next order. It appears on the Track page after delivery.
How does the referral programme work?
Share your registered mobile number with a friend. They enter it in the referral box at checkout on their first order — when that order is delivered, you both get a ₹50 REF coupon.
Can I cancel my order?
Yes — COD orders can be cancelled from the Track page until we start packing (usually early morning of delivery). After that, WhatsApp us and we'll help.
What if vegetables are not fresh?
Send a photo on WhatsApp the same day — we replace the item on your next delivery or refund it. That's our freshness promise.
Do you take bulk or function orders?
Yes! WhatsApp us at +91 84387 65119 at least 2 days ahead for bulk vegetables, marriages and functions.