Refund & cancellation policy

Last updated: September 2026

Cancellation by you

• Before packing starts (usually before 6 AM on delivery day): cancel yourself from the Track page — instant, no charges.
• After packing / out for delivery: WhatsApp us — we will try to stop the rider; if delivered, the item quality rules below apply instead.

Cancellation by us

If we cannot service your area, pin, or an item is out of stock, we inform you on WhatsApp before the slot. Any online payment made is refunded in full within 3–5 working days.

Freshness promise

If any vegetable is spoiled, wilted or below expectation: send a photo on WhatsApp the same day. We replace the item free on your next delivery, or refund it — your choice. For COD orders the refund is adjusted against your next order or returned in cash/UPI.

Refund timelines

• UPI: 1–3 working days  ·  Bank cards/netbanking: 3–7 working days (via PayU to the original payment method).
• Coupon-based discounts are refunded as coupon value only, never cash.

Non-returnable cases

For hygiene and perishability we cannot accept returned produce once accepted in good condition at the door — please check the bag at delivery. Our team carries a weighing scale: verify weights on the spot.